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1st Line Support Engineer

Job description

1st Line Helpdesk Engineer

  • Ideal for someone with 1-3 years experience in 1st line support looking to progress
  • £25,000 - £30,000 depending on experience
  • Southampton, primarily office based
  • Excellent opportunities to learn, grow and upskill in your career

My client is a leading provider of corporate IT solutions to enable businesses. They provide a range of software and hardware solutions including Wi-Fi, superfast internet and VOIP technology. After several years of successful trading and steady growth they are re-investing into the technology teams and growing steadily in 2024. As such, they now require a 1st line helpdesk engineer with a focus on networking principles to join the team.

Key skills:

  • Excellent communication skills and comfortable in a customer facing role
  • Some commercial exposure/experience in a helpdesk environment
  • Some form of IT qualification: Apprenticeship or degree are ideal
  • A logical thinker able to evaluate problems and work to a solution
  • Someone who is keen to progress and learn

Tools/technologies they use:

  • Networking, firewalls and practical TCP/IP
  • VOIP telephony
  • Working knowledge of Windows servers
  • Linux or DOS command line
  • VLANs
  • Cisco equipment

If you are interested in this opportunity and want to hear more, please contact or call 02380 765 304.

Please note this role is UK based and all candidates must have full rights to work in the UK without sponsorship. If you don't receive a response within 48 working hours, please assume your application was unsuccessful, unfortunately due to a large number of applications we can't respond to everyone.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.