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3rd Line Support

Job description

2nd / 3rd Line Support - £35-£45k

Remote or Office Hybrid

We are seeking an experienced 3rd Line Support Engineer to work in a busy and buoyant service desk within a highly successful global technology specialist.

The role is to provide remote, telephone and onsite support services around the company's entire product suites, to external (and occasional internal) customers. This is not an MSP, the company build and implement software, systems, and services to public sector organisations.

Competencies:

  • Microsoft Client and Server operating systems
  • Windows (XP, 7, 8, 10, 2000, 2008)
  • MS Office 365 Support
  • Networking, structure cabling and routing, ISP
  • CRM Administration
  • Security Conscious
  • SQL Database/DBMS
  • Knowledge of Information Security procedures and staff responsibilities

Role & Responsibilities:

  • Escalation point for 1st and 2nd Line Support
  • Answer, log, diagnose and resolve customer support queries
  • Installation and configuration of client/server and peripheral hardware platforms
  • Bespoke application installation, configuration & support
  • System administration (including backup)
  • Facilitate hardware and software (OS & Application) upgrades
  • Site surveys and customer audits
  • Perform customer demonstrations & on-site user training for customers
  • Provide out of hours support on rota
  • Support the development of Quality & Security procedures, processes and WI's
  • Maintain Local Infrastructure and Services
  • Mentor and support other team members and provide internal training


Hit apply now or contact Lesley Morgan and Spectrum IT Recruitment, Southampton. LesleyMorgan@SpectrumIT.co.uk