Job description
Application Support - Python, C#, SQL, Powershell
A new and exciting opportunity has become available to work for one of the UK's leading C & F sector companies in an Application Support role. The company provides a platform of solutions based on the most up to date technology and this role plays a vital cog in their platform.
Job Description
Responsibilities and Tasks:
- Monitor incoming tickets via the ticketing system & ensure they are actioned as quickly as possible based on ticket priority & contractual Customer SLAs
- Review, analyse / troubleshoot & action Support level 3 / 4 tickets based on priorities provided (provide first fix / remediation where possible otherwise ensure a supported handover is provided to the development team)
- Ensure the Customer is aware of any additional information/ actions that are required to progress the ticket
- Ensure that all reporting criteria / KPI information is maintained on their assigned tickets
- Ensure their assigned tickets are regularly updated with well-articulated Customer visible comments
- Monitor SLA dates / KPIs & escalate any tickets approaching a breach of SLA / KPI
- Report & where necessary, escalate any known blockers / wider issues / risks / impact of change
- Ensure any workarounds, useful "how tos" & regularly used processes are documented / updated in the central knowledge base
Knowledge, Skills and Experience
To be considered for this role, you'll need:
- Minimum of 2 years' experience in a Software Development / Support environment
using either TSQL / C# / Powershell / Python - Strong analytical thinker with an ability to troubleshoot & resolve SQL / C# / Powershell problems in a methodical manner
- Enthusiastic self-starter able to work independently & with direction from others
- Able to work as a part of a team
- Excellent written & verbal communication skills at both a technical & non-technical level
- Works well with others to resolve issues
- Flexibility & ability to adapt to change
- Works well under pressure
- Innovative in developing database support functions & new skills
Additional skills preferred
- Competent with Windows operating system and high-level server / storage infrastructure
