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Application Support - Python, C#, SQL, Powershell

  • Location:

    Southampton

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £40000 - £45000 per annum + Hybrid Working

  • Contact:

    Dave Carlisle

  • Contact Email:

    davecarlisle@spectrumit.co.uk

  • Salary high:

    45000

  • Salary low:

    40000

  • Job Ref:

    VR/13565/DC_1642669428

  • Published:

    4 months ago

  • Expiry date:

    2022-02-03

  • Start Date:

    ASAP

  • Consultant:

    ConsultantDrop

Application Support - Python, C#, SQL, Powershell

A new and exciting opportunity has become available to work for one of the UK's leading C & F sector companies in an Application Support role. The company provides a platform of solutions based on the most up to date technology and this role plays a vital cog in their platform.

Job Description

Responsibilities and Tasks:

  • Monitor incoming tickets via the ticketing system & ensure they are actioned as quickly as possible based on ticket priority & contractual Customer SLAs
  • Review, analyse / troubleshoot & action Support level 3 / 4 tickets based on priorities provided (provide first fix / remediation where possible otherwise ensure a supported handover is provided to the development team)
  • Ensure the Customer is aware of any additional information/ actions that are required to progress the ticket
  • Ensure that all reporting criteria / KPI information is maintained on their assigned tickets
  • Ensure their assigned tickets are regularly updated with well-articulated Customer visible comments
  • Monitor SLA dates / KPIs & escalate any tickets approaching a breach of SLA / KPI
  • Report & where necessary, escalate any known blockers / wider issues / risks / impact of change
  • Ensure any workarounds, useful "how tos" & regularly used processes are documented / updated in the central knowledge base

Knowledge, Skills and Experience

To be considered for this role, you'll need:

  • Minimum of 2 years' experience in a Software Development / Support environment
    using either TSQL / C# / Powershell / Python
  • Strong analytical thinker with an ability to troubleshoot & resolve SQL / C# / Powershell problems in a methodical manner
  • Enthusiastic self-starter able to work independently & with direction from others
  • Able to work as a part of a team
  • Excellent written & verbal communication skills at both a technical & non-technical level
  • Works well with others to resolve issues
  • Flexibility & ability to adapt to change
  • Works well under pressure
  • Innovative in developing database support functions & new skills

Additional skills preferred

  • Competent with Windows operating system and high-level server / storage infrastructure