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Application Support (SQL, PowerShell)

  • Location:

    Southampton

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £40000 - £50000 per annum

  • Contact:

    Lesley Morgan

  • Contact Email:

    lesleymorgan@spectrumit.co.uk

  • Salary high:

    50000

  • Salary low:

    40000

  • Job Ref:

    LM/VR/13565_1637856090

  • Published:

    1 day ago

  • Expiry date:

    2021-12-09

Application Support (SQL, PowerShell)

Southampton

£40,000 - £50,000

*** Hybrid Working - minimum of 3 days in office and then 2 days from home ***

This is a great time to join my client, a unique software house based in Southampton, they provide a range of products and solutions to their customers which help them to increase profits through increasing basket size, customer loyalty and footfall; serving customers more efficiently and cost-effectively. It currently designs, builds, installs and supports systems in 5,700 retail sites - processing over 15 billion transactions each year through its data centres. Significant investment is being made in developing products across the organisation, and you will have:

  • The chance to make a real impact in a business intent on changing the face of the retail sector (and thus the end customer experience)
  • A flat and collaborative team structure fueled by an exciting mix of people welcoming both experienced professionals from the industry with both feet on the ground and tech-savvy dreamers who pave the way for new stuff. Come as you are and be yourself
  • A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company´s future is being shaped. We look for the brightest and smartest who tell us what to do
  • Competitive salary & benefits

Knowledge, Skills and Experience

To be considered for this role, you'll need:

  • Minimum of 2 years' experience in a Software Development / Support environment
    using either
  • Ability to write SQL queries
  • PowerShell Scripting
  • Strong analytical thinker with an ability to troubleshoot & resolve SQL problems in a methodical manner

  • Enthusiastic self-starter able to work independently & with direction from others
  • Able to work as a part of a team
  • Excellent written & verbal communication skills at both a technical & non-technical level
  • Works well with others to resolve issues
  • Flexibility & ability to adapt to change
  • Works well under pressure
  • Innovative in developing database support functions & new skills

Additional skills preferred

  • Competent with Windows operating system and high-level server / storage infrastructure
  • TSQL / C# / Python

Responsibilities and Tasks:

  • Monitor incoming tickets via the ticketing system & ensure they are actioned as quickly as possible based on ticket priority & contractual Customer SLAs
  • Review, analyse / troubleshoot & action Support level 3 / 4 tickets based on priorities provided (provide first fix / remediation where possible otherwise ensure a supported handover is provided to the development team)
  • Ensure the Customer is aware of any additional information/ actions that are required to progress the ticket
  • Ensure that all reporting criteria / KPI information is maintained on their assigned tickets
  • Ensure their assigned tickets are regularly updated with well-articulated Customer visible comments
  • Monitor SLA dates / KPIs & escalate any tickets approaching a breach of SLA / KPI
  • Report & where necessary, escalate any known blockers / wider issues / risks / impact of change
  • Ensure any workarounds, useful "how tos" & regularly used processes are documented / updated in the central knowledge base

If you have the relevant skills and would like to apply send your CV to lesleymorgan@spectrumit.co.uk