Job description
Application Support (SQL, PowerShell)
Southampton
£40,000 - £50,000
*** Hybrid Working - minimum of 3 days in office and then 2 days from home ***
This is a great time to join my client, a unique software house based in Southampton, they provide a range of products and solutions to their customers which help them to increase profits through increasing basket size, customer loyalty and footfall; serving customers more efficiently and cost-effectively. It currently designs, builds, installs and supports systems in 5,700 retail sites - processing over 15 billion transactions each year through its data centres. Significant investment is being made in developing products across the organisation, and you will have:
- The chance to make a real impact in a business intent on changing the face of the retail sector (and thus the end customer experience)
- A flat and collaborative team structure fueled by an exciting mix of people welcoming both experienced professionals from the industry with both feet on the ground and tech-savvy dreamers who pave the way for new stuff. Come as you are and be yourself
- A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company´s future is being shaped. We look for the brightest and smartest who tell us what to do
- Competitive salary & benefits
Knowledge, Skills and Experience
To be considered for this role, you'll need:
- Minimum of 2 years' experience in a Software Development / Support environment
using either - Ability to write SQL queries
- PowerShell Scripting
- Strong analytical thinker with an ability to troubleshoot & resolve SQL problems in a methodical manner
- Enthusiastic self-starter able to work independently & with direction from others
- Able to work as a part of a team
- Excellent written & verbal communication skills at both a technical & non-technical level
- Works well with others to resolve issues
- Flexibility & ability to adapt to change
- Works well under pressure
- Innovative in developing database support functions & new skills
Additional skills preferred
- Competent with Windows operating system and high-level server / storage infrastructure
- TSQL / C# / Python
Responsibilities and Tasks:
- Monitor incoming tickets via the ticketing system & ensure they are actioned as quickly as possible based on ticket priority & contractual Customer SLAs
- Review, analyse / troubleshoot & action Support level 3 / 4 tickets based on priorities provided (provide first fix / remediation where possible otherwise ensure a supported handover is provided to the development team)
- Ensure the Customer is aware of any additional information/ actions that are required to progress the ticket
- Ensure that all reporting criteria / KPI information is maintained on their assigned tickets
- Ensure their assigned tickets are regularly updated with well-articulated Customer visible comments
- Monitor SLA dates / KPIs & escalate any tickets approaching a breach of SLA / KPI
- Report & where necessary, escalate any known blockers / wider issues / risks / impact of change
- Ensure any workarounds, useful "how tos" & regularly used processes are documented / updated in the central knowledge base
If you have the relevant skills and would like to apply send your CV to lesleymorgan@spectrumit.co.uk
