Job description
Cisco Infrastructure Engineer
Southampton, Hampshire with flexibility for a couple of days remote working
£50,000 plus benefits
SIP, VoIP, Cisco, Networks, CCNP, Cisco Voice
CCNP certification is mandatory
On call and out of hours support required
We are seeking a highly skilled and enthusiastic Cisco Infrastructure Engineer with experience in SIP and VoIP systems, infrastructure and networking support to join a growing support team.
The opportunity is to work on a range of new products and features for a successful cloud and telecommunications services provider. This is a great time to join the business as they grow and look to invest in a talented Cisco Infrastructure Engineer who can help them improve their customer and clients' systems, telecommunication and various associated platforms.
You will join a small team of engineers and be responsible for all aspects of supporting advanced Cisco infrastructure. You will have a proven track record of working in a service provider or managed services environment and have significant expertise in IP voice, Video and relevant telecommunication products. Your main responsibility will be to provide customer service issues, providing tier 2 and tier 3 support including liaising with suppliers and vendors as appropriate.
Required responsibilities
- Act as first point on contact for customers and partners that raise queries or support requests.
- Collaborate with all levels of the service desk, monitoring incoming incidents and service requests.
- Provide technical support for my clients' product portfolio and help trouble shoot voice collaboration problems
- Work with my clients internal ticketing system and be responsible for accurate update of system to record actions taken to resolve support issues.
- Liaise directly with suppliers, vendors and third parties as part of the incident management process
- Design, document and execute preventative maintenance routines
- Outside of core support hours, take responsibility for the receipt, resolution and closure of incidents.
Beneficial personal and technical skills
- Proven background in supporting VoIP and SIP systems
- Solid understanding of IP networks and TCP / IP systems
- Experience working with Linux command lines and associated troubleshooting tools
- Clear understanding of telecoms infrastructure
- Practical knowledge of supporting Cisco's Hosted Communications
- Cisco certified including CCNP
- Qualified to degree level in IT
- Excellent customer service skills
The company has lots of potential for growth creating an excellent environment for career development opportunities and growing responsibilities. On offer is a competitive salary with an attractive benefits package and the flexibility of remote working for a couple of days a week.
To be considered for this position please send your CV through to tomrayner@spectrumit.co.uk or call 02380 765 808 for immediate consideration.
