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Cisco Infrastructure Engineer - SIP, VoIP - Remote work - £50k

  • Location:


  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £45000 - £50000 per annum + benefits and remote working flex

  • Contact:

    Tom Rayner

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:

    TR - CE - EAST_1623305740

  • Published:

    11 days ago

  • Duration:


  • Expiry date:


  • Start Date:


Cisco Infrastructure Engineer

Southampton, Hampshire with flexibility for a couple of days remote working

£50,000 plus benefits

SIP, VoIP, Cisco, Networks, CCNP, Cisco Voice

CCNP certification is mandatory

On call and out of hours support required

We are seeking a highly skilled and enthusiastic Cisco Infrastructure Engineer with experience in SIP and VoIP systems, infrastructure and networking support to join a growing support team.

The opportunity is to work on a range of new products and features for a successful cloud and telecommunications services provider. This is a great time to join the business as they grow and look to invest in a talented Cisco Infrastructure Engineer who can help them improve their customer and clients' systems, telecommunication and various associated platforms.

You will join a small team of engineers and be responsible for all aspects of supporting advanced Cisco infrastructure. You will have a proven track record of working in a service provider or managed services environment and have significant expertise in IP voice, Video and relevant telecommunication products. Your main responsibility will be to provide customer service issues, providing tier 2 and tier 3 support including liaising with suppliers and vendors as appropriate.

Required responsibilities

  • Act as first point on contact for customers and partners that raise queries or support requests.
  • Collaborate with all levels of the service desk, monitoring incoming incidents and service requests.
  • Provide technical support for my clients' product portfolio and help trouble shoot voice collaboration problems
  • Work with my clients internal ticketing system and be responsible for accurate update of system to record actions taken to resolve support issues.
  • Liaise directly with suppliers, vendors and third parties as part of the incident management process
  • Design, document and execute preventative maintenance routines
  • Outside of core support hours, take responsibility for the receipt, resolution and closure of incidents.

Beneficial personal and technical skills

  • Proven background in supporting VoIP and SIP systems
  • Solid understanding of IP networks and TCP / IP systems
  • Experience working with Linux command lines and associated troubleshooting tools
  • Clear understanding of telecoms infrastructure
  • Practical knowledge of supporting Cisco's Hosted Communications
  • Cisco certified including CCNP
  • Qualified to degree level in IT
  • Excellent customer service skills

The company has lots of potential for growth creating an excellent environment for career development opportunities and growing responsibilities. On offer is a competitive salary with an attractive benefits package and the flexibility of remote working for a couple of days a week.

To be considered for this position please send your CV through to or call 02380 765 808 for immediate consideration.