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Contract Desktop Support

  • Location:

    Winchester

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    INSIDE IR35 & ONSITE OFFICE WORK

  • Contact:

    Aaron Giles

  • Contact Email:

    aarongiles@spectrumit.co.uk

  • Salary high:

    200

  • Salary low:

    180

  • Job Ref:

    CR/020070_1659100749

  • Published:

    13 days ago

  • Duration:

    6 Months

  • Expiry date:

    2022-08-12

  • Start Date:

    ASAP

Spectrum IT's Hampshire client are seeking an experienced Contract Desktop Support Engineer to join them on an initial 6 month contract, this is an onsite role due to the hardware aspects and has been determined inside IR35 (engagement via an FCSA Umbrella company).

As the Contract Desktop Support Engineer you will report into the Head of Information Systems, you will be a key member of the support team and be involved in a variety of tasks, including (but not limited to):

  • Imaging of hardware
  • Laptop builds
  • Triaging Support related tickets
  • Providing great customer service
  • Organising the dispatch of hardware

Candidates for this role you will need to hit the ground running and be able to multi-task in a fast-paced environment. You will be keen to deliver a fast and efficient service. Clearly demonstrating a motivated, proactive and a "can-do" attitude. You will need excellent spoken and written communication skills as you will be liaising with all areas of the business and at all levels. You will have previous Contract IT Service Desk experience with a good level of IT knowledge. Due to the nature of the role the role will be office based.

Responsibilities

Hardware Specific

  • Required to image Desktop's, Laptop's, Tablets and Mobile's
  • Provide support to the IT team with business Acquisitions when required
  • Obtain quotes and order hardware from our 3rd party suppliers as required
  • Train and support new users where required
  • Organise couriers via online portal for deliveries and collections to customers
  • Raise Purchase orders as required

General

  • Day-to-day management of new and existing tickets assigned to you ensuring SLA's are met and KPI requirements are fulfilled
  • Interaction with customers at all levels within the business via phone, email, face to face and ticketing system
  • Working with the wider IT Technical teams for escalation of issues
  • Working in partnership with third party suppliers for resolution of issues
  • Triage ServiceDesk tickets assessing the quality of information, priority & SLAs
  • End-to-end management of incidents and service requests through to resolution
  • Identify issues and suggest improvements to process or working practices
  • Demonstrate and support change management processes within the IT Department
  • Manage and update the company wide Asset register in an accurate and timely way

Experience / Skills

  • Previous IT Desktop Support experience
  • Laptop/Desktop build experience
  • Experience with Service Desk Tools (Manage Engine is currently used)
  • Active Directory - Access management
  • Microsoft O365 Admin Centre
  • Hardware / Printer Configuration and troubleshooting
  • Windows 7-10

For more information and to submit your interest, please apply with an updated CV. Please note this is an ONSITE OFFICE based role in Winchester, Hampshire.