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Customer Success Manager

Job description

Customer Success Manager

Excellent opportunity for a passionate Customer Success Manager to join an excellent clients team based in Fleet, Hampshire. The successful candidate will be expected to grow overall satisfaction among our client's customer-base to ultimately convert them to customer evangelist.
The successful candidate will be a forward thinking and confident individual who is happy working to their own initiative and is happy working in a customer facing environment. You will need to have strong problem-solving abilities as well as excellent communication skills.
This is a hybrid working role and as well as competitive salaries, our client offers a comprehensive benefits package.

Skills required:

  • 5+ year's experience of providing customer success ideally within a financial or software company
  • Excellent internal and external communication skills
  • Strong technical background
  • Excellent problem-solving skills including attention to detail
  • Strong knowledge of Microsoft Office suite and Microsoft Technologies (MS Share Point, Power Platform etc.)
  • Proven ability in sound planning and persistent execution.



Key responsibilities:

  • Guide and lead customers, gather and clearly document requirements
  • Conduct reviews of the products out clients are using to ensure they are maximising the benefit
  • Work closely with internal teams including the pre-sales team to establish the likely effort and definition of projects
  • Self-manage personal workload of issues against agreements, timelines, and business impact
  • Contribute towards the Customer Success KPI and targets
  • Provide best practice guidance to customers through to implementation



If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson on OliverWilson@SpectrumIT.co.uk

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.