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Customer Success Manager

Job description

Customer Success Manager

Excellent opportunity for a passionate Customer Success Manager to join an excellent clients team based in Fleet, Hampshire. The successful candidate will be expected to grow overall satisfaction among our client's customer-base to ultimately convert them to customer evangelist.
The successful candidate will be a forward thinking and confident individual who is happy working to their own initiative and is happy working in a customer facing environment. You will need to have strong problem-solving abilities as well as excellent communication skills.
This is a hybrid working role and as well as competitive salaries, our client offers a comprehensive benefits package.

Skills required:

  • 5+ year's experience of providing customer success ideally within a financial or software company
  • Excellent internal and external communication skills
  • Strong technical background
  • Excellent problem-solving skills including attention to detail
  • Strong knowledge of Microsoft Office suite and Microsoft Technologies (MS Share Point, Power Platform etc.)
  • Proven ability in sound planning and persistent execution.

Key responsibilities:

  • Guide and lead customers, gather and clearly document requirements
  • Conduct reviews of the products out clients are using to ensure they are maximising the benefit
  • Work closely with internal teams including the pre-sales team to establish the likely effort and definition of projects
  • Self-manage personal workload of issues against agreements, timelines, and business impact
  • Contribute towards the Customer Success KPI and targets
  • Provide best practice guidance to customers through to implementation

If you feel you have the skills and experience required for this opportunity, please contact Oliver Wilson on

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.