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Desktop Support Representative

  • Location:

    Bournemouth

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £22000 - £27000 per annum

  • Contact:

    Mowii Matthews

  • Contact Email:

    mowiimatthews@spectrumit.co.uk

  • Salary high:

    27000

  • Salary low:

    22000

  • Job Ref:

    VR/14216_1654872448

  • Published:

    27 days ago

  • Expiry date:

    2022-06-24

  • Consultant:

    ConsultantDrop

Desktop Support Representative

Bournemouth - Hybrid (2-3 days' per week)

£22,000 - £27,000 + benefits

Exciting opportunity for an experienced Desktop Support Representative to join a growing team. You will provide efficient, professional, infrastructure and proactive IT Support as well as developing business solutions that help bring about operational efficiencies and improvements to the companys technology capabilities. Your day-to-day role will involve working with internal users and working closely with third-party IT suppliers. You will be reporting to the IT Operations Mananger with the following responsibilities:

  • Responsibilities

  • Working closely with the end user to solve their IT related support queries or requests, including filtering,

    distributing, and taking action to achieve a positive business outcome

  • Provide application support across a range of technologies, including our CRM (MS Dynamics), document

    management system (M-Files), video conferencing (Zoom) and Office 356 applications

  • Provide basic infrastructure and hardware support, such as setting up new office and end-user devices (PCs, laptops,

    monitors, telephony)

  • Liaising with third party IT suppliers to deliver solutions or resolve issues

  • Purchasing and distributing IT equipment across the business

  • Production of end user and support documentation

The successful candidate will be:

  • Customer focused - able to put themselves into the end users' shoes to understand their perspective.
  • Able to build and maintain strong relationships
  • Able to communicate clearly with end users from ticket assignment through to resolution
  • A self-starter with a can-do attitude - able to use initiative to bring about positive change, especially in ambiguous situations.
  • Well organized and able to manage a competing work volume
  • Logically thinking - able to plan out the sequence of steps to understand and resolve a problem
  • Driven to progress in their career and takes responsibility for their development
  • Is not afraid to ask questions and challenge the status quo
  • Willing to travel between offices when required (Solent, Bournemouth, and London) on occasions (20% travel)

Desirable experience:

  • Experience of working in a financial services operational department (ideally within awealth management context)
  • Evidence of improving a process using technology solutions
  • Evidence of providing customer support, either in a technical or non-technical capacity
  • Knowledge and experience of Microsoft 365 Admin Center
  • Knowledge and experience of Microsoft SharePoint

This is an opportunity to join a growing company who offer training and development opportunities within a friendly team environment who offer an excellent benefits package, if you're interested in a role of this nature, then please contact MowiiMatthews@SpectrumIT.co.uk