Job description
Desktop Support Representative
Bournemouth - Hybrid (2-3 days' per week)
£22,000 - £27,000 + benefits
Exciting opportunity for an experienced Desktop Support Representative to join a growing team. You will provide efficient, professional, infrastructure and proactive IT Support as well as developing business solutions that help bring about operational efficiencies and improvements to the companys technology capabilities. Your day-to-day role will involve working with internal users and working closely with third-party IT suppliers. You will be reporting to the IT Operations Mananger with the following responsibilities:
Responsibilities
Working closely with the end user to solve their IT related support queries or requests, including filtering,
distributing, and taking action to achieve a positive business outcome
Provide application support across a range of technologies, including our CRM (MS Dynamics), document
management system (M-Files), video conferencing (Zoom) and Office 356 applications
Provide basic infrastructure and hardware support, such as setting up new office and end-user devices (PCs, laptops,
monitors, telephony)
Liaising with third party IT suppliers to deliver solutions or resolve issues
Purchasing and distributing IT equipment across the business
Production of end user and support documentation
The successful candidate will be:
- Customer focused - able to put themselves into the end users' shoes to understand their perspective.
- Able to build and maintain strong relationships
- Able to communicate clearly with end users from ticket assignment through to resolution
- A self-starter with a can-do attitude - able to use initiative to bring about positive change, especially in ambiguous situations.
- Well organized and able to manage a competing work volume
- Logically thinking - able to plan out the sequence of steps to understand and resolve a problem
- Driven to progress in their career and takes responsibility for their development
- Is not afraid to ask questions and challenge the status quo
- Willing to travel between offices when required (Solent, Bournemouth, and London) on occasions (20% travel)
Desirable experience:
- Experience of working in a financial services operational department (ideally within awealth management context)
- Evidence of improving a process using technology solutions
- Evidence of providing customer support, either in a technical or non-technical capacity
- Knowledge and experience of Microsoft 365 Admin Center
- Knowledge and experience of Microsoft SharePoint
This is an opportunity to join a growing company who offer training and development opportunities within a friendly team environment who offer an excellent benefits package, if you're interested in a role of this nature, then please contact MowiiMatthews@SpectrumIT.co.uk
