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IT Change & Release Lead (ITIL) - Hampshire, Hybrid

Job description

Change & Release Lead - IT Service Delivery, ITIL

- Change & Release Management
- IT Systems, Applications & Web Services
- £50,000 + pension, flexible hours, hybrid working, healthcare

- Portsmouth, Hampshire with Hybrid remote working. 1 to 2 days a week in the office.

We are seeking an experienced and commercially astute Change & Release Lead or Manager to join a dynamic and forward thinking digital retail company based near Portsmouth in Hampshire. The company leverage leading edge technology to deliver B2C ecommerce web & digital services toglobal customers.
They have a strong brand name and offer fantastic career opportuntiies.

The role of Change & Release Manager -

A passionate and engaged ITIL qualified Change Release Manager with 5 years commercial experience; driven by continual improvement and the need to respond to rapidly changing business needs.

The successful candidate will own and be accountable for the Release Management lifecycle which includes scheduling, coordinating and the management of releases across the enterprise for multiple applications across the business ensuring the right people, tools and process are in place.

Primary responsibilities (shortened)

  • Ensuring that the Change Management process is fit-for-purpose
  • Ensure and promote the (correct) use of the Change Management process
  • Establish yourselves as the central and accepted point of contact for change
  • Ensure standardised methods and techniques are used for the preparation, building, testing and implementation of changes to meet Service Levels and prevent change-related incidents
  • Ensuring proper Key Performance Indicators are set and met
  • Manage risks, issues and defects and the resolution of issues that affect release scope, schedule and quality
  • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
  • Ensure monitoring, resilience, redundancy and security are taking in to account when accepting change
  • Negotiate, plan and manage all release activities
  • Continually work towards making improvements in the release process

Skills and Commercial Experience of:

  • Possesses ITIL certificate and is moving forward to achieve the ITIL Service Management certificate
  • Previous Change/Release and/or project management experience, (Solid understanding of project management principles preferred)
  • Experience in information systems operations environment in systems analysis or development
  • Advanced knowledge of software development lifecycle
  • Demonstrated ability to coordinate cross-functional work teams toward task completion
  • Demonstrated effective leadership and analytical skills
  • The company is a growing and vibrant environment with a high value placed on technology, process and engaging with the business.

They look for enthusiastic team players who are engaged with their profession seeking continual improvement and excellence.

To be considered for this opportunity please send your CV to DaveCarlisle@SpectrumIT.co.uk