Job description
IT Service Desk Analyst
- ITIL, Windows, Active Directory, Exchange, O365, Powershell
- Office based role, Lakeside North Harbour, Portsmouth
- £24,000 to £26,000 + training & benefits
We are seeking an IT Service Desk Analyst to work in a busy and buoyant service desk team. The team support around 500 internal users across a range of Windows products and services in an ITIL framework.
The company is a large and well-known digital retail company with a great brand reputation offering exciting long-term careers with opportunity for progression and training. You will be part of a talented and enthusiastic team and can expect a lot of variety in your day to day work.
The Service Desk Analysts purpose is to co-ordinate incidents, problems and requests from first point of contact to completion. The role is accountable for accurate and timely updates, linking incidents to problems, identifying problem through trend analysis. The IT Service Desk are the first point of contact for all IT related incidents and requests and should endeavour to resolve issues at the first point of contact (first time fix).
Experience/Qualifications:
- 2+ years' experience working in a busy IT service Desk or Help Desk environment
- ITIL Foundation or Knowledge and understanding of ITIL framework.
- Windows 7 and 10 administration experience.
- Active Directory Management
- Office 365
- Powershell
- SCCM
- Remote access tools
To apply, please send your CV and any covering info to Dave Carlisle at Spectrum IT Recruitment. DaveCarlisle@SpectrumIT.co.uk
