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IT Service Desk Engineer

  • Location:


  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £25000 - £28000 per annum + Benefits

  • Contact:

    Philip Meehan

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    16 days ago

  • Expiry date:


  • Start Date:


  • Consultant:


IT Service Desk Engineer

Brighton - East Sussex

£25,000 - £28,000 + Benefits

Exciting opportunity for an experienced IT Service Desk Engineer to join a busy Service Desk team based in Uckfield, East Sussex providing support to approximately 600 employees across multiple sites in the UK.

The company's IT service is delivered through 100% cloud based providers and you will have experience in a similar role providing efficient, professional and proactive customer focused IT support in a multi-site Active Directory/Windows Desktop environment.

My client is looking for someone who has good technical knowledge in a 1st/2nd line service desk role, has excellent customer services skills whilst meeting agreed service level agreements. In this role you will also be required to:

  • Deliver IT support across multiple UK sites
  • Troubleshoot and resolve IT support requests ensuring you meet required SLA's
  • Customer focused 1st and 2nd line support
  • Completing on boarding and off boarding process
  • Occasional site visits - may involve overnight stay
  • Laptop/Mobile/Desktop builds
  • Managing active directory groups
  • Managing incidents and requests from start to finish

Experience in the following is required:

  • Windows operating systems
  • Active Directory - creating user accounts, profiles, security etc.
  • Exchange server Mailbox administration
  • Office 365 administration

Any expereince in the following areas would be highly desirable:

  • Microsoft Azure
  • Familiarity with Microsoft Azure and Azure Active Directory
  • SharePoint and SharePoint Online
  • IP Telephony/Unified Communications
  • SQL Server database management and queries
  • ITIL V3 foundation
  • Moderate windows server knowledge
  • Understanding of networking

This is an opportunity to join a growing company who offer training and development opportunities and a team working environment. If you're interested in a role of this nature then please contact or call 02380 765 289.