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IT Support & Services Manager

  • Location:

    Fareham

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £45000 - £50000 per annum

  • Contact:

    Patrick Daniel

  • Contact Email:

    patrickdaniel@spectrumit.co.uk

  • Salary high:

    50000

  • Salary low:

    45000

  • Job Ref:

    PD/VR/13755_1641380140

  • Published:

    19 days ago

  • Expiry date:

    2022-01-19

  • Start Date:

    ASAP

  • Consultant:

    ConsultantDrop

IT Support & Services Manager - Up to £50,000

A client of ours is searching for an IT Support & Services Manager to join their company based in Fareham, Hampshire.

The IT Support & Services Manager is responsible for the day-to-day operational support, looking after a highly skilled team of technical engineers, as well as ensuring the internal systems and processes are fully aligned.

Main responsibilities:

  • Managing a team of up to 10 members
  • Accountable for department's KPI's, SLA's and OLA's
  • Organising departmental rota to ensure 24/7 cover
  • Conducting team meetings and feedback sessions
  • Managing stakeholder relations and expectations
  • Taking ownership and project management tasks as required

Experience required:

  • Prior IT support team management
  • Customer-centric IT service delivery experience
  • Microsoft technical qualifications
  • Microsoft Office suite skills
  • Good problem solving/troubleshooting abilities

Desirable:

  • Service centre/call handling experience
  • Microsoft Cloud certifications
  • Managed Service Provider experience
  • Proven people management and coaching skills
  • Understanding of IT vendor licensing programmes

This role is paying up to £50,000, accompanied by a generous benefits package.

To apply, please send your CV to patrickdaniel@spectrumit.co.uk or hit APPLY!