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IT Support Engineer

  • Location:


  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £30000 - £33000 per annum

  • Contact:

    Lesley Morgan

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    22 days ago

  • Expiry date:


  • Consultant:


IT Support Engineer



This is a hands-on role, from triage and diagnosis of issues & root cause analysis to the technical administration and support of operational systems, including Active Directory (Server 2016 & Azure), MS Exchange Online, O365, Windows 10, VMWare, Polycom AV, file & print, and backup environments.

Skills and Experience

  • The job holder will have a good, rounded knowledge of IT, especially in Cloud technologies (O365 / Azure etc) and have excellent customer service skills.
  • Previous experience in a similar service desk role beneficial, but not essential.
  • Educated to degree standard in a computer related degree or equivalent experience
  • Certifications in MS Operating Systems, A+ Certification, Network+ and MS Office 365 applications desirable.
  • Experience in a hands-on application support role beneficial, providing services to agreed SLA's and OLA's
  • Experienced in managing multiple issues, stakeholders and priorities a must

Knowledge of supporting & administering:

  • Cloud based (Azure) and on-prem Microsoft environments
  • Productivity suites (Office 365, Teams, OneDrive, SharePoint Online, Exchange Admin etc - Microsoft Flow and PowerApps beneficial),
  • Mobile technologies (iOS, Android, Intune / MDM / MAM)
  • Windows 10
  • Active Directory inc Group Policy Management
  • Windows Server knowledge (2016 and above)
  • Good understanding of Networking
  • Scripting (e.g. PowerShell) skills advantageous.

Key Responsibilities & Accountabilities

Provide hands on 1st and 2nd line application and technical support. This includes:

  • Responding to client issues, installing (& imaging), configuring, diagnosing, repairing, maintaining and upgrading all PC Software, Operating Systems, Hardware, AV & telephony equipment to ensure optimal performance
  • Performing system administration, support and development for applications and systems. This includes reporting of global server backups, escalating to management if any issues are not resolved quickly
  • Logging, documenting and managing all incidents using an Incident Management tool
  • Maintain the inventory of all hardware and software, to ensure licence compliancy.
  • Ensure SLAs are met and process and procedures followed
  • Perform system administration, and support for 'local' applications systems and applications
  • Ensure incidents, problems and all non-technical documentation are kept up to date
  • Interact with internal teams, external third-party vendors, and hosting providers to troubleshoot and resolve potentially complex problems
  • Follow and help to continuously improve IT policies, processes and standards (e.g. problem and incident management, service levels, change control, security and auditing, release, configuration etc).
  • Train our user base on implemented new technologies and provide support for IT security on Security Awareness Training
  • Share / spread knowledge with team members, coaching and developing them in IT best practice, as well as identifying training needs individually and for the team
  • To become formally trained and qualified in our technology stack e.g. Microsoft certified in Office 365, Azure and Windows Server technologies to the appropriate level.

Please send you CV to or call 02380 765804.