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IT Support Engineer

Job description

Are you a skilled IT Support Engineer with a passion for technology and a desire to work in a dynamic and exciting environment? If so, we have the perfect opportunity for you! We are currently seeking an enthusiastic and dedicated IT Support Engineer to join one of our growing clients, a leading Microsoft Service Provider based near Stonehosue, Gloucestershire.

Our client is a rapidly growing business driven by a passionate and dedicated technical team. Their focus is on providing an exceptional customer experience and supporting clients with their diverse product sets. They are passionate about making technology easy and enjoyable for all businesses of all sizes.

As an IT Support Engineer, you will have the opportunity to learn and work with cutting-edge technologies to provide the best solutions for our clients. You will play a crucial role in ensuring the smooth operation of their client's IT systems.

What they can offer you:

- A salary of up to £35,000

- 25 days annual leave, Pension, Private Medical

- Free Subscription to Perk Box discounts and Wellness app

- Access to cutting-edge technology

- Full career support and ongoing training

- Great career progression

Key Responsibilities:

- Being a team player in a driven fast-paced Support team

- Liaising with our customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system

- Supporting customers with their software and hardware applications

- Fault analysis, resolution, and service continuity assurance across customers' software and hardware products

- Maintaining and repairing computer systems, networks, cloud/mobile telephony solutions and connectivity products

- Following all department procedures whilst ensuring they are regularly reviewed and updated

- Training and learning new industry technologies and products

Skills and Experience Required:

- Previous knowledge of the Telecoms and/or the IT industry in previous technical support roles

- Experience of Cloud based Telephony platforms, maintaining and supporting Mobile Telephony and Windows desktop operating systems

- Knowledge of Microsoft cloud solutions including Azure and 365

- Excellent knowledge of computer networking and security, including firewall solutions, routing, switching, and VPN technologies

- Experience with diagnosing and resolving technical issues

- Strong communication skills both verbal and written in a B2B environment including being well versed in Microsoft Office products

- A passion for customer service excellence

- High level of organisation, interpersonal skills, multi-tasking and attention to detail

If you are an IT professional who is motivated by challenges and has a thirst for knowledge. Don't miss this opportunity to contribute to their success and further your career in IT. Apply now and help them deliver top-notch IT solutions to their valued customers!

To apply for this role please call 02380 765 301, send your CV to or hit apply!

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.