Job description
IT Support Engineer required by an exciting software company.
The role is FULLY REMOTE and same applies throughout the company.
The successful candidate will be working with the following;
- Windows 10
- Windows Server
- Active Directory and Group Policy
- Software builds and installs
- Working with call logging system
Knowledge in any of the following areas would be advantageous but is not essential;
- Exchange
- SQL
- Networking
What the role involves;
- Provide 1st & 2nd line IT Support remotely and onsite to 100+ users located across 2 sites in Tamworth and staff working from home.
- Be comfortable supporting users and resolving issues remotely over the phone, as well as desk-side when needed.
- Ensure that users' expectations are managed throughout the whole process and that they are kept in the loop with any escalations.
- Ensure that you keep up with technology advancements and changes in systems and technologies, to ensure you are able to provide the most current resolutions and recommendations
- Take part in projects across the business and shadow the more senior IT personnel to further your knowledge.
If you are looking for an opportunity like this, please APPLY NOW.
