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Senior Service Manager

Job description

Senior Service Manager

Senior Service Manager / Customer Experience Manager required by a leading Cloud Technology company based in Glasgow. The company are continuing to expand globally and require a Senior Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience.

The company operate on a hybrid model which involves 3 days in the office and 2 days from home.

Essential experience:

  • Bachelors degree in a relevant subject
  • Experience in a similar customer facing role within Service, Delivery, or Client relationship management, preferably 5+ years
  • Software Development lifecycle experience
  • Cloud platforms
  • Ability to manage and motivate others

Any experience in the following would be advantageous:

  • Project management/delivery within the IT or Telecoms sector
  • Service Review meetings with customers/providers
  • Security clearance

This is an exciting opportunity to join a rapidly expanding company with offices worldwide. If you are looking for a role of this nature, please contact RyanOatley@SpectrumIT.co.uk or call 02380 765 286.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.