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Service Desk Manager / Infrastructure Lead (Hands On)

  • Location:

    Basingstoke

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £45000 - £65000 per annum

  • Contact:

    Lesley Morgan

  • Contact Email:

    lesleymorgan@spectrumit.co.uk

  • Salary high:

    65000

  • Salary low:

    45000

  • Job Ref:

    LM/VR/12862_1623415180

  • Published:

    10 days ago

  • Expiry date:

    2021-06-25

Service Desk Manager / Infrastructure Lead

Basingstoke

£45,000 - £65,000

This role combines Service Delivery and IT infrastructure at an enterprise level.

It is responsible for the service desk function (approx 150 calls PM) and IT infrastructure for 250 employees based at 6 sites across Europe, Middle East, Africa and CIS.

This is a technical hands-on role not just managerial. The job holder will line manage an IT support technician and provide (L3/4) technical support, as well as perform infrastructure maintenance and project work, local IT supplier management, manage IT disaster plans and have budgetary responsibilities.

Technical Skills

  • Strong SCCM / InTune Experience
  • Good knowledge of VM Ware and Hyper-V technologies
  • In depth knowledge and hands on experience of Cloud technologies, specifically the O365 suite (inc SharePoint), Azure and Intune.
  • Excellent technical knowledge of PC hardware, software and their components, including server administration, Powershell scripting
  • Hands-on hardware and software troubleshooting experience.
  • Strong technical knowledge of current network protocols, operating systems and standards

Knowledge of supporting & administering:

  • Cloud based (Azure) and on-prem Microsoft environments
  • Productivity suites (Office 365, Teams, OneDrive, SharePoint Online, Exchange Admin etc - Microsoft Flow and PowerApps beneficial),
  • Mobile technologies (iOS, Android, Intune / MDM / MAM)
  • Windows 10 & Windows Server knowledge (2016 and above)
  • Virtualisation suites (VMWare and Hyper-V)
  • SCCM and Intune
  • Active Directory inc Group Policy Management
  • Good understanding of Networking and Firewall configuration & management
  • Scripting (e.g. PowerShell) skills advantageous.

Responsibilities

  • Responsible for the service desk function (approx 150 calls PM) and IT infrastructure for 250 employees based at 6 sites across Europe, Middle East, Africa and CIS.
  • This is a technical hands-on role not just managerial.
  • The job holder will line manage an IT support technician and provide (L3/4) technical support, as well as perform infrastructure maintenance and project work, local IT supplier management, manage IT disaster plans and have budgetary responsibilities.
  • On-call availability and w/e office visits as required (e.g. Server upgrades, BCP testing etc).
  • Perform system and infrastructure administration for region (20+ WS2016+ servers (on-prem & cloud based), mainly VMs, Dell Hosts & Switches, Direct Internet Access with Site-to-Site VPNs).
  • Manage 3rd party support of local and global systems, networks and applications.
  • Install and test customised configurations based on various platforms and operating systems
  • Certification in CompTIA A+, CompTIA Network+, or similar
  • Microsoft qualified in current Server and client Operating Systems

If this sounds like you send your CV to lesleymorgan@spectrumit.co.uk or call 02380 765804.