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Technical Account Manager - SaaS / Software

Job description

Technical Account Manager - Software Product & User Support

  • Remote, UK, London Offices.
  • Circa £50,000
  • Fixed Term Contract. 9 months

The role of Technical Account Manager is part of the professional services team - providing on-boarding and ongoing technical support to a range of software products used within financial services.

You will join a team of seasoned Technical Account Managers (TAMs) with the aim to exceed customer expectations through technical support, guidance, user training and product ROI.

Interaction with customers will be done via phone, email, chat and WebEx. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs.

Experience Requirements:

  • 4+ years in a Technical/Service role in software, systems or telecoms.
  • Demonstrated technical problem-solving proficiency.
  • Excellent analytic and advanced troubleshooting skills with end-users/customers
  • Excellent customer service and communication skills, both verbal and written
  • Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport

Beneficial experience:

  • TCP/IP networking knowledge and VoIP technology exposure
  • Understanding of basic scripting fundamentals e.g. SQL, Python, C#, HTML

The company is a great place to work offering training and development opportunities. The role is remote primarily, with occasional travel to London, less than once a month.

Applicants must be based in the UK and eligible to work without sponsorship

Please send your CV and any covering info to davecarlisle@spectrumit.co.uk

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.