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Technical solutions engineer

  • Location:

    London

  • Sector:

    Systems Engineer

  • Job Type:

    Permanent

  • Salary:

    £40000 - £50000 per annum

  • Contact:

    Sam Stocks

  • Contact Email:

    samstocks@spectrumit.co.uk

  • Salary high:

    50000

  • Salary low:

    40000

  • Job Ref:

    VR/14489_1658835896

  • Published:

    16 days ago

  • Expiry date:

    2022-08-09

  • Start Date:

    ASAP

  • Consultant:

    ConsultantDrop

Senior Technical Solutions Engineer - Internet Technologies

* London hybrid remote working, near Bank

* £55,000 + generous benefits

We are working with a global market leader in Content Delivery Networks to find a talented Technical Solutions Support Engineer tasked with managing global customers and troubleshooting technical queries. The company is growing their UK operation expanding on their success in Asia and the US, now is a great time to join the business with great opportunity for future progression and career development.

Reporting to the Head of Support, the successful candidate will be an important part of the Technical Solutions team providing high quality customer support to customers across EMEA. Working closely with the sales team acting as a key technical contact to their strategic customers, to proactively analyse and solve technical issues. Also evaluating customer needs to suggest upgrades and additional features and working with the relevant parties to manage customer outage issues.
Key Skills:
* Experience in Internet technologies (TCP/IP, DNS, HTTP/HTTPS, HTTP Header, SSL/TLS/QUIC, etc.), including an understanding of CDN, Enterprise Applications and Mobile technologies
* Experience working with security technologies (IDS, IPS, VPN)
* Troubleshooting - an ability to work with customers, explore and investigate technical queries and provide real-time solutions to delight the customer!
* A High degree of organization, attention to detail and an ability to multitask.
* Excellent verbal and written communication skills

Useful Skills:
* Bachelor's degree in engineering, computer science or a related technical field.
* Experience within a client facing environment i.e., Consulting, professional Services, or other technical field support.
* Strong team building and leadership skills
* Any additional languages are highly beneficial; Spanish, German, French, Italian etc

To apply or hear more about this role, Please contact SamStocks@SpectrumIT.co.uk or call 02380 765 304