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1st/2nd Line Support Engineer (Windows, O365, Azure)

  • Location:

    Basingstoke, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £20000 - £25000 per annum

  • Contact:

    Lesley Morgan

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    10 months ago

  • Expiry date:


  • Consultant:


1st/2nd Line Support Engineer (Windows, O365, Azure)


£20,000 - £25,000

1st / 2nd Line Support Engineer required by a niche software company based in Basingstoke. This is a very hands on role which includes triage and diagnosis of issues & root cause analysis. You will have a good knowledge of IT especially Cloud technologies along with excellent customer service skills.

You will have knowledge of supporting & administering:-

  • Windows Server 2012+ & Azure Cloud
  • Office 365, Skype for Business, One Drive, SharePoint Online, Exchange
  • iOS, Android, Intune/MDM
  • Windows 7 & 10
  • Windows Server 2012+
  • Good understanding Networking

Desirable Skills:-

  • Exchange Admin - MS Flow, PowerApps
  • Scripting Skills- e.g. PowerShell etc.
  • Certifications in MS Operating Systems, A+ Certification, Network+ and MS Office 365 applications

Key Activities

  • Provide hands on 1st line application and technical support. This includes
  • Responding to client issues, installing (& imaging), configuring, diagnosing, repairing, maintaining and upgrading all PC Software, PC Operating Systems, PC Hardware, AV & telephony equipment to ensure optimal performance
  • Performing system administration, support and development for applications and systems. This includes reporting of global server backups, escalating to management if any issues are not resolved quickly
  • Logging, documenting and managing all incidents using an Incident Management tool
  • Maintain the inventory of all hardware and software, to ensure licence compliancy.
  • Ensure SLAs are met and process and procedures followed
  • Perform system administration, and support for 'local' applications systems and applications
  • Help produce and maintain IT statistics, reports, checklists, training guides and other documentation as necessary
  • Maintain appropriate stock levels+ of computer consumables and accessories and to raise purchase orders as necessary, ensuring that value for money is obtained
  • Ensure incidents, problems and all non-technical documentation are kept up-to-date
  • Interact with internal teams, external third-party vendors, and hosting providers to troubleshoot and resolve potentially complex problems
  • Follow and help to continuously improve IT policies, processes and standards (e.g. problem and incident management, service levels, change control, security and auditing, release, configuration,).
  • Train our user base on implemented new technologies and provide support for IT security on Security Awareness Training
  • Share / spread knowledge with team members, coaching and developing them in IT best practice, as well as identifying training needs individually and for the team
  • To become formally trained and qualified in our technology stack e.g. Microsoft certified in Office 365, Azure and Windows Server technologies to the appropriate level.
  • Take an active role in shaping our future IT culture and environment

If you have the relevant skills please send your CV to or call 02380 765804.