Job description
1ST / 2ND Line Support Technician - Customer facing
£22k - £28k
Southampton; near Chilworth, Totton
1st / 2nd Line Support Technician required to join a successful team in providing both hardware and software support to both internal and customers. The role is in my clients Southampton based office; however, does require the successful IT Support Technician travel to other sites where required.
The role will involve supporting regional offices & individual client sites; however, will be predominately based within the Southampton office. Due to the customer facing nature of this role, the ideal candidate will have previously worked in a dynamic team and be capable of prioritising tasks, time management, and essentially providing a responsive and customer-focused service.
The role will involve 1st and 2nd Line Support, building and fixing hardware, from Desktop systems to Microsoft Servers, through to onsite installation.
Requirements:
- Supporting laptops, desktops & mobile devices
- Windows Server operating systems - 2008 / 2012 / 2016
- Active Directory
- Exchange
- Networking
The successful 1st / 2nd Line Support Technician will ideally come from an ITIL Service Desk environment and possess a relevant qualification such as:
- ITIL
- ITILV3
- MCITP
- MCDST
The ideal IT Support Technician will be proactive, a strong communicator and will ideally have 2-3+ years' experience within a similar role. This is an excellent opportunity to join a growing and progressive company in a role which can offer real variety and autonomy.
Please note, shifts are done on a rota basis; ranging from 8am - 5.30pm.
If you are seeking an opportunity of this nature, please contact AmyLee@SpectrumIT.co.uk
