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1st/2nd Line support

  • Location:

    Basingstoke, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £18000 - £22000 per annum

  • Contact:

    Sam Stocks

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    4 months ago

  • Expiry date:


  • Start Date:


  • Consultant:


1st/2nd line support

Do you want to work for a growing business with excellent career progression opportunities? Are passionate about IT and possess excellent customer service skills?

My client is an IT service provider based in Basingstoke. They work with a variety of small businesses to provide managed IT services, Cloud services and backup/disaster recovery. They are looking to grow extensively in 2020 and have an excellent opportunity for a 1st/2nd line support analyst.

This role is ideal for someone with 1 or 2 years IT support experience and a solid understanding of 1st Line support responsibilities. The ideal candidate will be capable at 1st Line support and have some exposure to 2nd Line support ideally in a customer facing environment. Excellent customer service ability is a must have.

You will have experience in the following areas:

  • Previous experience working in an IT Support role
  • Exposure to networking concepts, Including Wired and Wireless Networks, TCP/IP, DNS, DHCP, VLAN's and VPN's
  • Providing remote/onsite support and project-based work (Full UK Driving license & Vehicle essential)
  • Good understanding of Cyber-Security/data protection concepts, including firewalls, antivirus, email security and multi-factor authentication
  • Server support including but not limited to Windows server Active Directory infrastructure and Hyper-V
  • Strong knowledge of Disaster Recovery and backup technologies and methodologies
  • Desktop support including Windows 7/8/10
  • Thorough knowledge of Office 365
  • Experience with Microsoft Azure platform
  • Experience with VoIP platforms, ideally with 3CX and Daisy HVS
  • Experience with Dynamic 365 customer engagement is an advantage

My client is offering a salary of £18,000 - £22,000. Office hours are Monday to Friday 9am - 5:30pm with occasional requirement for out of hours support as part of the on-call rota. Perks include an extra day off on your birthday, regular dress down days, team pizza days, extra training and career opportunities and a fun small team environment.