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1st Line Support Analyst

  • Location:

    Chippenham, Wiltshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    £100 - £120 per day

  • Contact:

    Andy Mealey

  • Contact Email:

    AndyMealey@SpectrumIT.co.uk

  • Salary high:

    120

  • Salary low:

    100

  • Job Ref:

    AM/VR - 10158_1554716115

  • Published:

    11 days ago

  • Duration:

    3 Months

  • Expiry date:

    2019-04-22

  • Start Date:

    ASAP

1st Line Support Analyst - Contract - Chippenham and Remote

Your Role:

You will be providing global 1st Line Support for a leading organisations, your role will give you the opportunity to grow your IT Service Support skills within a large business with a global userbase. As the 1st Line Support Analyst your role will include;

  • Responding to and resolving incident and service requests
  • Guide and consult end users with their IT Support needs
  • Resolve or escalate issues
  • Supporting users on Windows Devices
  • PC Deployment and Maintenance

About You:

You will have some experience within a 1st Line Support or Helpdesk role, with knowledge and skills including;

  • Previous experience to working within a Windows based environment
  • Knowledge of ServiceNow would be beneficial
  • Previous exposure to Active Directory or Exchange would be beneficial
  • Knowledge of Microsoft Office 2016 or Office 365

As the 1st Line Support Analyst your role is business critical and will require shift work for 1:30pm to 10:30pm