Job description
1st Line Support Analyst
One of the UK's multi-faceted companies is seeking a 1st Line Support Analyst to join their in house IT Support team.
With over 2000 employees across the UK, this is a great opportunity for a 1st Line Support Analyst to join a company who offer opportunities to gain industry recognised qualifications.
This role is a good opportunity for a 1st Line Support Analyst who is looking to progress their career further and take on more responsibility.
The company are always on the lookout for driven, creative and ambitious individuals to join their team and succeed together.
This is a varied role and as a 1st Line Support Analyst you will:
- Deal with phone queries for new and existing support tickets
- Prioritise tickets based on severity if the issue
- Setting up IT equipment for internal meetings
- Building and profiling PC's and Laptops
- Analyse and respond to support tickets through a helpdesk system
- Create new starters, amend existing staff on Active Directory, Exchange and phones
- Provide desktop support within a busy head office
The successful 1st Line Support Analyst will have:
- Excellent Customer Service skills
- Interest in IT
- Experience in IT (preferably 1 year, but not essential)
- A basic understanding of IT and relevant terminology
- Excellent telephone manner
- Attention to detail
- Good communication skills, literacy and organisation skills
- Possess a willingness to learn and co-operate as a team
The successful 1st Line Support Analyst will have proven experience within 1st line support environments.
The company benefits include: Competitive base salary, up to 27 days annual leave, Pension scheme, Staff discount platforms, annual incentives, Eye care vouchers and more.
To apply for the 1st Line Support Analyst please forward your CV to CameronElloway@SpectrumIT.co.uk or call Cameron on 02380 765 301
