Job description
1st Line Support Engineer
Southampton, Hampshire
£19k
1st Line Support Engineer required to join my client in Southampton, Hampshire. You will be joining a team of 25 Support Engineers responsible for all support queries into the business.
You will be required to ensure all support calls / e-mails are logged within KPI's using the call management system. You will provide both software and hardware support using remote control / access systems for all engineers on site. You will be involved in the implementation of new software, hardware releases and ad-hoc rollouts.
You will have a basic understanding of supporting the following:-
- Windows OS (2000 - Windows 7)
- Network Infrastructure
- Borland & SQL
- Visual Basic & C#
Essential Skills:-
- Excellent Communication Skills
- NVQ1 / GCSEs and above (or equivalent)
- Excellent Customer Service Skills
- Working in a pressurized environment
You will be responsible for logging all calls on both the internal call management system (Metro) and in some case a third party system (e.g. Verisae).
This is a very busy role with very high call volumes so this is something you need to be used to and comfortable with.
PLEASE NOTE: This is a shift work role and the successful candidate will be require to work on a 4 days on / 4 days off basis between the hours of 6am - 11p, Monday to Sunday. You may also have to provide night shift cover on an ad-hoc basis. Please only apply if you are happy to work this shift pattern.
If you would like to apply for this role please send your CV to lesleymorgan@spectrumit.co.uk or call 02380 765804.
1st line support, 2nd line support, 3rd line support, support engineer, helpdesk, helpdesk engineer, support analyst, application support, support analyst, it support, support technician, windows, SQL, networking, Southampton, Hampshire, Portsmouth, Winchester, Fareham, Gosport
