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1st Line Support Engineer

  • Location:

    Southampton, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £18000 - £19000 per annum

  • Contact:

    Lesley Morgan

  • Contact Email:

    lesleymorgan@spectrumit.co.uk

  • Salary high:

    19000

  • Salary low:

    18000

  • Job Ref:

    LM/VR/08783_1531394275

  • Published:

    11 days ago

  • Expiry date:

    2018-07-26

1st Line Support Engineer

Southampton, Hampshire

£19k

1st Line Support Engineer required to join my client in Southampton, Hampshire. You will be joining a team of 25 Support Engineers responsible for all support queries into the business.

You will be required to ensure all support calls / e-mails are logged within KPI's using the call management system. You will provide both software and hardware support using remote control / access systems for all engineers on site. You will be involved in the implementation of new software, hardware releases and ad-hoc rollouts.

You will have a basic understanding of supporting the following:-

  • Windows OS (2000 - Windows 7)
  • Network Infrastructure
  • Borland & SQL
  • Visual Basic & C#

Essential Skills:-

  • Excellent Communication Skills
  • NVQ1 / GCSEs and above (or equivalent)
  • Excellent Customer Service Skills
  • Working in a pressurized environment

You will be responsible for logging all calls on both the internal call management system (Metro) and in some case a third party system (e.g. Verisae).

This is a very busy role with very high call volumes so this is something you need to be used to and comfortable with.

PLEASE NOTE: This is a shift work role and the successful candidate will be require to work on a 4 days on / 4 days off basis between the hours of 6am - 11p, Monday to Sunday. You may also have to provide night shift cover on an ad-hoc basis. Please only apply if you are happy to work this shift pattern.

If you would like to apply for this role please send your CV to lesleymorgan@spectrumit.co.uk or call 02380 765804.

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