Connecting LinkedIn

1st Line Support Engineer

  • Location:

    Southampton, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £21000 - £25000 per annum

  • Contact:

    Amy Lee

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    9 months ago

  • Expiry date:


  • Consultant:


1st Line Support Engineer


£21,000 - £25,000

An exciting opportunity has arisen for a 1st Line Support Engineer to join a leading team within a business who design and develop innovative biometric solutions for a range of secure sites across the UK.

Main responsibilities will include:

  • Answering initial calls from customers
  • Logging tickets on the service management tool
  • Chasing outstanding tickets to ensure swift resolution
  • Producing MI reports for analysis of types of calls, length of time open, trends etc.

Qualifications and Experience:

  • Previous experience of working in a 1st Line Support Role / Helpdesk Role
  • Problem Solver who is keen to understand and learn how issues are derived and resolved
  • Excellent written and oral communication skills
  • Knowledge of Windows Server and Windows OS
  • Active Directory and Exchange Support

A fantastic place to develop your skills and career!

If you have the relevant experience please send your CV to