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1st Line Support Engineer

Job description

1st Line Support Engineer

Southampton

£21,000 - £25,000

An exciting opportunity has arisen for a 1st Line Support Engineer to join a leading team within a business who design and develop innovative biometric solutions for a range of secure sites across the UK.

Main responsibilities will include:

  • Answering initial calls from customers
  • Logging tickets on the service management tool
  • Chasing outstanding tickets to ensure swift resolution
  • Producing MI reports for analysis of types of calls, length of time open, trends etc.

Qualifications and Experience:

  • Previous experience of working in a 1st Line Support Role / Helpdesk Role
  • Problem Solver who is keen to understand and learn how issues are derived and resolved
  • Excellent written and oral communication skills
  • Knowledge of Windows Server and Windows OS
  • Active Directory and Exchange Support

A fantastic place to develop your skills and career!

If you have the relevant experience please send your CV to AmyLee@SpectrumIT.co.uk