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1st Line Support Engineer

  • Location:

    Southampton, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £21000 - £25000 per annum

  • Contact:

    Amy Lee

  • Contact Email:

    amylee@spectrumit.co.uk

  • Salary high:

    25000

  • Salary low:

    21000

  • Job Ref:

    ALVR/10587_1566583215

  • Published:

    28 days ago

  • Expiry date:

    2019-09-06

  • Consultant:

    #

1st Line Support Engineer

Southampton

£21,000 - £25,000

An exciting opportunity has arisen for a 1st Line Support Engineer to join a leading team within a business who design and develop innovative biometric solutions for a range of secure sites across the UK.

Main responsibilities will include:

  • Answering initial calls from customers
  • Logging tickets on the service management tool
  • Chasing outstanding tickets to ensure swift resolution
  • Producing MI reports for analysis of types of calls, length of time open, trends etc.

Qualifications and Experience:

  • Previous experience of working in a 1st Line Support Role / Helpdesk Role
  • Problem Solver who is keen to understand and learn how issues are derived and resolved
  • Excellent written and oral communication skills
  • Knowledge of Windows Server and Windows OS
  • Active Directory and Exchange Support

A fantastic place to develop your skills and career!

If you have the relevant experience please send your CV to AmyLee@SpectrumIT.co.uk