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1st Line Support Technician

  • Location:

    Ringwood, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £18000 - £22000 per annum

  • Contact:

    Jake Dare

  • Contact Email:

    jakedare@spectrumit.co.uk

  • Salary high:

    22000

  • Salary low:

    18000

  • Job Ref:

    JD/VR/08823_1531382722

  • Published:

    9 days ago

  • Expiry date:

    2018-07-26

1st Line Support Technician

A busy company on the Hampshire / Dorset border are looking for a 1st Line Support Technician to join their existing team.

The 1st Line Support Technician will have the following skills, attributes and experience:

  • Strong communication skills.
  • Previous 1st Line support role experience.
  • Good knowledge of Windows 7/10 and Office 2007/2013/365.
  • Good knowledge of multi-function printers.
  • Experience of working with Help-Desk software.
  • Previous experience of working within a small support team.

Responsibilities of the 1st Line Support Technician will include:

  • Providing support via telephone, in person or remotely.
  • Responding to software, hardware or network issues in adherence to service level agreements.
  • Logging support calls.
  • Undertaking fault finding on technical issues or escalating as required.
  • Active Directory and user account management.
  • Support of voice or video communication services.

To apply for this position please forward your cv to jakedare@spectrumit.co.uk