Job description
2ND Line Support Engineer - MSP - Immediate starts available!
Hampshire; commutable from: Portsmouth, Fareham, Waterlooville, Southampton
£24,000 - £30,000
2nd Line Support Engineer is required to join an established and growing company in Hampshire. This company boasts an excellent benefits package; including vast discounts across tech products and gadgets, discounted gym membership and various rewards programmes.
This role sits within the IT support team, supporting both internal and external clients across a broad range of IT functions. You will be tasked with managing inbound and outbound calls and emails, diagnosing faults and working towards resolution.
The current IT team are a close-knit bunch and are looking for somebody with not only outstanding technical skills, but who is also a real team player. The ideal 2nd line support engineer will come from an MSP or similar outsourced background as this role is working across a broad range of tech, within a fast-paced environment.
Key skills:
- Windows Server
- Active Directory
- Exchange
- O365
- Telephony support - Mitel
- Strong ticket logging and record keeping skills are essential.
- Customer facing experience - you may have to attend customers sites (where required) to resolve tickets
- Network support - Routers, Firewalls
As you will be working with customers, mostly remotely - but sometimes on site, strong communication skills are essential for this role.
Please note, this role has standard working hours between 8.30am - 5.30pm.
This is an excellent opportunity to join a growing and progressive company that would be able to offer further career opportunities and training to the correct individual.
Please apply to this advert or email your CV direct to AmyLee@SpectrumIT.co.uk
