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2ND Line Support Engineer - MSP - Immediate starts available!

  • Location:

    Portsmouth, Hampshire

  • Sector:

    IT & Infrastructure Support, Cloud

  • Job Type:


  • Salary:

    £24000 - £30000 per annum + Outstanding Benefits Package

  • Contact:

    Amy Lee

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    5 months ago

  • Expiry date:


  • Consultant:


2ND Line Support Engineer - MSP - Immediate starts available!

Hampshire; commutable from: Portsmouth, Fareham, Waterlooville, Southampton

£24,000 - £30,000

2nd Line Support Engineer is required to join an established and growing company in Hampshire. This company boasts an excellent benefits package; including vast discounts across tech products and gadgets, discounted gym membership and various rewards programmes.

This role sits within the IT support team, supporting both internal and external clients across a broad range of IT functions. You will be tasked with managing inbound and outbound calls and emails, diagnosing faults and working towards resolution.

The current IT team are a close-knit bunch and are looking for somebody with not only outstanding technical skills, but who is also a real team player. The ideal 2nd line support engineer will come from an MSP or similar outsourced background as this role is working across a broad range of tech, within a fast-paced environment.

Key skills:

  • Windows Server
  • Active Directory
  • Exchange
  • O365
  • Telephony support - Mitel
  • Strong ticket logging and record keeping skills are essential.
  • Customer facing experience - you may have to attend customers sites (where required) to resolve tickets
  • Network support - Routers, Firewalls

As you will be working with customers, mostly remotely - but sometimes on site, strong communication skills are essential for this role.

Please note, this role has standard working hours between 8.30am - 5.30pm.

This is an excellent opportunity to join a growing and progressive company that would be able to offer further career opportunities and training to the correct individual.

Please apply to this advert or email your CV direct to