Job description
2nd Line Support Analyst - Active Directory, Windows Server, Network
Winchester - £25,000 - £30,000
This is a great opportunity for an experienced 2nd line support analyst to join an established business supporting in-house users at multiple sites and directly impact the company's IT processes and support functions. The company are looking for a skilled 2nd line support analyst to become part of their team supporting over 100 sites with a range of technical issues while also helping to improve their practices.
This would be an excellent opportunity for an established 2nd line support analyst looking to step up into a role with more responsibility in a dynamic and technically challenging environment. The company are going through a period of growth and transformation and this role would offer progression into a senior figurehead within the 2nd line team, improving processes and standards to improve the customer support experience. This role would involve managing and supporting users to a 2nd line level and working with the existing team to implement ITIL practices and to improve the team's performance and first-time fix rate. Prior experience in a leadership role would be beneficial but not essential.
The position offers scope for progression, training opportunities, an excellent company culture and a starting salary up to £25,000 - £30,000 based on experience + on-call bonus and flexible working.
Essential Requirements
- Active Directory
- Windows Server
- Hardware support - (Printers, Desktops, phones/mobiles)
- Knowledge of supporting WiFi and connectivity issues
- Windows 10
Nice to have's
- Office 365 support
- ITIL
- Exposure to Cisco Meraki
- Prior experience in a leadership/senior role
- Experience improving and managing Support processes
The company can accommodate remote interviewing and onboarding during the current environment.
If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website or LinkedIn. Jack Hewitt-Coleman, Spectrum IT.
All candidates applying must be eligible to work in the UK
