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2nd Line Support Analyst

  • Location:

    Winchester, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Permanent

  • Salary:

    £25000 - £30000 per annum

  • Contact:

    Jack Hewitt-Coleman

  • Contact Email:

    jackhewittcoleman@SpectrumIT.co.uk

  • Salary high:

    30000

  • Salary low:

    25000

  • Job Ref:

    JHC - VR/12373_1611052986

  • Published:

    about 1 month ago

  • Expiry date:

    2021-02-02

  • Consultant:

    #

2nd Line Support Analyst - Active Directory, Windows Server, Network

Winchester - £25,000 - £30,000

This is a great opportunity for an experienced 2nd line support analyst to join an established business supporting in-house users at multiple sites and directly impact the company's IT processes and support functions. The company are looking for a skilled 2nd line support analyst to become part of their team supporting over 100 sites with a range of technical issues while also helping to improve their practices.

This would be an excellent opportunity for an established 2nd line support analyst looking to step up into a role with more responsibility in a dynamic and technically challenging environment. The company are going through a period of growth and transformation and this role would offer progression into a senior figurehead within the 2nd line team, improving processes and standards to improve the customer support experience. This role would involve managing and supporting users to a 2nd line level and working with the existing team to implement ITIL practices and to improve the team's performance and first-time fix rate. Prior experience in a leadership role would be beneficial but not essential.

The position offers scope for progression, training opportunities, an excellent company culture and a starting salary up to £25,000 - £30,000 based on experience + on-call bonus and flexible working.

Essential Requirements

  • Active Directory
  • Windows Server
  • Hardware support - (Printers, Desktops, phones/mobiles)
  • Knowledge of supporting WiFi and connectivity issues
  • Windows 10

Nice to have's

  • Office 365 support
  • ITIL
  • Exposure to Cisco Meraki
  • Prior experience in a leadership/senior role
  • Experience improving and managing Support processes

The company can accommodate remote interviewing and onboarding during the current environment.

If you are looking to be part of a fast-moving, interesting business, at a time of growth then please apply to this advert or contact me via our website or LinkedIn. Jack Hewitt-Coleman, Spectrum IT.

All candidates applying must be eligible to work in the UK