Job description
2ND Line Support Engineer
Near Rochford; Southend-on-Sea
£20,000 - £25,000
2nd Line Support Engineer is required to join an established and growing company based out of their office near Rochford.
The role of 2nd Line Support Engineer will involve working as part of a team providing technical support to customers. You will be tasked with managing inbound and outbound calls and emails, diagnosing faults and working towards resolution.
Key skills:
- Network support - Routers, Firewalls
- Telephony support experience is ideal - covering fixed line queries, leased lines & data connectivity solutions
- Strong ticket logging and record keeping skills are essential.
- Customer facing experience - you may have to attend customers sites (where required) to resolve tickets
As you will be working with customers, mostly remotely - but sometimes on site, strong communication skills are essential for this role.
Please note, this role has standard working hours ranging between 8am - 6pm. There is no weekend work involved, however there is an on-call rota.
This is an excellent opportunity to join a growing and progressive company that would be able to offer further career opportunities and training to the correct individual.
To apply, please email your CV to AmyLee@SpectrumIT.co.uk
