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2nd Line Support Engineer (24x7 shifts)

  • Location:

    Poole, Dorset

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £20000 - £25000 per annum + £5k shift allowance

  • Contact:

    Lesley Morgan

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    5 months ago

  • Expiry date:


  • Consultant:


IT Support Engineer


  • Up to £25,000 DOE
  • + £5k shift allowance
  • 12-hour day / night working 4 days on and 4 days off

IT Support Engineer required to join a successful IT Support company in providing IT support across all levels to a growing number of external customers from their head office in Poole.

An experienced, enthusiastic, and versatile individual is required to join an established technical helpdesk team in supporting a full range of IT Infrastructure solutions primarily based around application, desktop, server and storage virtualisation technologies. Key vendors include Citrix, VMWare, EMC, Microsoft, Dell and HP.

My client is looking for someone with experience of:

  • A professional and confident manner
  • A strong understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies
  • Understanding of anti-virus products and technologies
  • Understanding of network infrastructure appliances such as routers, switches, and wireless network points
  • Microsoft: Server Operating systems, Desktop Operating Systems, Exchange Server, RDS, 365 Products & Services
  • VMware ESX Server/Vsphere, Hyper V
  • Citrix XenApp/XenDesktop, NetScaler
  • EMC SAN solutions
  • SonicWALL Firewalls
  • Veeam backup solutions
  • Storegrid/Vembu backup solutions
  • 3CX Telephony
  • N-able product range
  • Excellent written and verbal communication skills
  • Attention to detail and ability to think laterally under pressure

Advantageous skills:

  • A strong understanding of storage systems (NAS/SAN)
  • Accreditation or experience in any of the following technical products/practices:
  • Scripting (Powershell)
  • Azure/Intune
  • Apple IOS
  • SQL
  • Linux
  • Symantec Cloud
  • Cisco Networking
  • Checkpoint Firewalls
  • Ruckus Technologies
  • Any Accounts or CRM application

This is an excellent opportunity to join a growing and progressive company in a role which can offer real variety, competitive salary +Bonus, +Pension, +Discount Shopping Scheme, + Free Parking.

Send your CV now to or find me on LinkedIn