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2nd Line Support - Portsmouth - £25,000

  • Location:

    Portsmouth, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £20000 - £25000 per annum + Benefits

  • Contact:

    Daniel Sumpter

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:

    ds/2nd - VR/11863_1595931788

  • Published:

    3 months ago

  • Expiry date:


  • Start Date:


  • Consultant:


2nd Line Support

Portsmouth, Hampshire

£25,000 + Benefits

Do you want to work for a growing business with excellent career progression opportunities? Are passionate about IT and possess excellent customer service skills?

My client is a leading business marketing software provider based in Portsmouth. This role is ideal for someone with 1 or 2 years IT support experience and a solid understanding of 2nd Line support responsibilities. The ideal candidate will be capable at 2nd Line support and have some exposure to SQL. Excellent customer service ability is a must have.

What will you be doing?

  • Responding to second line support requests from employees, over the telephone and electronically
  • Utilising the help desk ticketing system to track all user interactions and issue resolutions
  • Identifying and escalating situations requiring urgent attention, redirecting problems to appropriate resource when necessary
  • Working within a fast-paced agile development team

Skills Required:

  • Working knowledge of Web/PC environments
  • Windows server remote desktop
  • Working knowledge of ticketing systems (we use Zendesk/Jira)
  • Working knowledge of Customer Relationship Management systems (CRM)
  • Must understand Microsoft T-SQL
    • Select statements
    • Update statements
    • Delete statements
    • Executing stored procedures
    • Modifying stored procedures
    • Fixing data issues by writing SQL queries
    • Construction of ad hoc reports using SQL
  • Experience with Powershell
  • Browser developer tools (used to identify website issues)
  • Basic JavaScript knowledge (used to trouble-shoot JavaScript issues in users websites)

This will be an ideal job for someone who aspires to be a developer but hasn't yet got the skills to contribute to a development team as yet.

If you have the skills required then please send your CV to or call 02380 765280.