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2nd Line Support / Technical Support Engineer

  • Location:

    Middlesbrough, North Yorkshire

  • Sector:

    Systems Engineer, IT & Infrastructure Support, Python

  • Job Type:


  • Salary:

    £20000 - £25000 per annum + Benefits

  • Contact:

    Amy Lee

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    8 months ago

  • Expiry date:


  • Consultant:


2nd Line Support / Technical Support Engineer
IT Infrastructure, SQL, Desktop Support, 2nd Line Support, Technical Support

Location: Middlesbrough; commutable from Stokesley, Guisborough, Northallerton

Salary: £20,000 - £25,000

We have a great opportunity for a 2nd Line Support Engineer to join a small support team based near Middlesbrough offering excellent benefits, modern offices and scope for progression. The Technical Support engineer will be working with a small support team of 2 others and will be responsible for any 2nd line support queries relating to an enterprise-level software application.

Duties will range from desktop support to identifying and troubleshooting infrastructure issues and more!

Main responsibilities:

  • Identify and resolve software issues
  • Contact and liaise with customers directly over a number of means including phone, email and a live-chat function
  • Diagnose and troubleshoot infrastructure issues
  • Provide prompt and accurate feedback in a professional, friendly manner
  • Log, update and close cases as necessary whilst consistently adhering to the relevant procedures
  • Escalate any unresolved issues to appropriate internal teams
  • Prioritise and manage multiple open cases at one time
  • Install server and any other relevant client-side software
  • Maintain and continue to build a relationship with customers

Essential Skills and Experience:

  • 2+ years' experience in a technical Support or desktop support in a software company - ideally 2nd line
  • Knowledge and background of technologies including IT infrastructure and SQL databases
  • Experience of at least one programming / scripting language
  • Fantastic Communication and interpersonal skills

Furthermore, there is on-site parking at the offices, standard working hours and a great company culture.

To apply, please email your CV to