Connecting LinkedIn

3rd Line Service Desk Analyst

  • Location:

    Angel, London

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:

    £40000 - £42000 per annum

  • Contact:

    Samuel Gristwood

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    8 months ago

  • Expiry date:


Are you a 2nd line service desk engineer looking to progress into a 3rd line role?

Or are you an established 3rd line service desk engineer looking to move to a company that has seen a rapid growth of 30% which is expected to continue?

I am looking for a 3rd Line Service Desk Engineer to join a well-established IT services company, providing outstanding IT and security service across London. Their 3-5-year plan is to grow the business significantly, so this is an ideal opportunity for someone who wants to play a critical part of a growing organization.

Role details:

  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Support of disaster recovery solutions
  • Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • System documentation maintenance and review in ConnectWise
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Product Knowledge


  • Microsoft Office 365 (certified)
  • Microsoft Desktop Windows 7/10 (Certified)
  • Active Directory / Group Policy/ Powershell / Azure Active Directory and Networking
  • Strong Networking Skills and Experience (Routers Switches and Firewalls)
  • Microsoft Windows Server 2012/2016
  • Microsoft Azure and Virtualisation


  • SonicWALL (certified)
  • Mimecast experience
  • VB Scripting
  • Network Administration & Data Backup Technologies
  • VPN SSL's authentication with Active Directory

To apply or to hear more please contact me on or call me on 02380 765 233