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3rd Line Support - 1 month rolling

  • Location:

    Fareham, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    £20 - £25 per hour

  • Contact:

    Natasha Leahy

  • Contact Email:

    natashaleahy@spectrumit.co.uk

  • Salary high:

    25

  • Salary low:

    20

  • Job Ref:

    VR/08450_1523375310

  • Published:

    6 months ago

  • Duration:

    1 month+

  • Expiry date:

    2018-04-17

  • Start Date:

    ASAP

Reporting to the Support Lead, you will assist in providing third line technical support to our Managed Service customers.

Responsibilities;

  • Takes ownership of incidents which cannot be solved immediately with the means of 2nd line support.
  • Experience with external support, e.g. from software or hardware manufacturers.
  • Restoring a failed IT Service as quickly as possible.
  • 3rd Line Support will transfer the Incident to expert technical support groups if need be.
  • If an unplanned disruption or degradation of service is found, the 3rd Line Support passes on the incident to Problem Management.
  • Liaising with clients throughout the lifecycle of the service ticket.
  • Prioritise and manage multiple tickets.
  • Ensure that any technical issues on a service ticket are escalated efficiently.

Knowledge and Skills

  • Exchange 2007/2016 support.
  • Active Directory, Group Policy, DFS.
  • Networking (switches, routers, VLANs, firewalls, VPN).
  • VMware / Other Virtualisation technology (XenServer, Hyper-V, VirtualBox).
  • Citrix (Presentation server, XenApp, XenDesktop, NetScaler, Web Interface, Licensing server, Citrix Secure Gateway).
  • Windows Server OS (2003 R2, 2008 R2, 2012 R2).
  • DHCP
  • DNS
  • Imaging systems (Norton Ghost, ShadowProtect, Windows Deployment Services).
  • Anti-Virus and disk encryption systems (Sophos, Bitlocker, Kaspersky, Norton, ESET, Mcafee).
  • Backup Technologies (Symantec Backup Exec, Veeam, AppAssure, Replay, VMware VDR/VDP, Acronis, Windows/NT Backup).
  • Database Server Applications (SQL, MySQL, PROGRESS, Oracle)

If suitable please apply or contact Natasha on 02380 765 293 or natashaleahy@spectrumit.co.uk