Job description
Application Support / Software Support
Poole, Dorset
£20,000 - £22,000
Must have Passport / Driving Lincese and be wiling to travel (3-4 times a year)
Our Poole based client are seeking an Application Support Engineer to join their current team of 4. Working for an expanding, and well-known organisation, this role is ideal for an Application Support / Software Support Analyst looking to work on bespoke products ( .Net / SQL ) and to prove your technical abilities by resolving any customer issues / requests. You will also be responsible for the onboarding and training of new customers. Customer interaction is key in this role and you will be able to put yourself in the customers shoes and advocate for them when necessary. You will be technical in nature but also able to talk in a 'non-technical' language.
The successful candidate will be enthusiastic, a 'people person' and will be keen to learn new skills.
Requirements:
· Supporting Bespoke Software Applications (In house)
· Strong Customer Service Experience
· Scheduling dates and times for remote training and onsite visits & training Assist with Project Management & New Implementations from testing to go-live
· Experience of training 'non-technical' users (groups, workshops, webinar)
· Remote troubleshooting
· Basic Finance knowledge
· Creating documentation
The correct candidate for the Junior Application Support Engineer position may have just completed an apprenticeship within IT or may already be working within a 1st Line support or Junior application support role.
This a fantastic opportunity to join a growing company who would be able to offer further career opportunities to the right individual.
If you have the relevant background and the drive to succeed please send your CV to lesleymorgan@spectrumit.co.uk <mailto:lesleymorgan@spectrumit.co.uk> or call 02380 765804.
Application Support, Junior Application Support, Software Support Analyst, Bespoke Software, Training, User Training, Documentation, Finance, Poole, Dorset, Christchurch, Wareham, Hampshire, Southampton
