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Contract 1st/2nd Line Application Support

  • Location:

    Havant, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Ryan Lomax

  • Contact Email:

    ryanlomax@spectrumit.co.uk

  • Salary high:

    130

  • Salary low:

    90

  • Job Ref:

    VR/10197_1554996509

  • Published:

    7 days ago

  • Duration:

    3 Months

  • Expiry date:

    2019-04-25

  • Start Date:

    ASAP

Title: 1st/ 2nd Line Application Support

Length: 3 Months initially

Rate: Negotiable

Location: Havant

1st Line Application Support contractor required to support the helpdesk, they will provide support to the customer in an efficient and accurate manner.

They will be the initial point of contact for the customer and they will play a key role in logging and managing incidents through to closure or further escalation across the team.

The role

  • Provide first level bespoke application support on mobile hardware devices and the back office bespoke application
  • Respond to queries via telephone, email and system portal
  • Track, route and redirect incidents to the correct resource whilst taking ownership of the call
  • Ensure proper recording, documentation and closure of incidents
  • Briefs customers and/or management on the status of resolution efforts
  • Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel

Skills

  • Identifies problems in straightforward situations, and makes sound decisions using standard procedures
  • Good customer service and experience in a 1st line support environment
  • Experience with IIS
  • Knowledge of PC and Microsoft product knowledge (including Word & Excel)
  • Good communication (written and spoken)