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Contract 1st Line Support

  • Location:

    Fareham, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Ryan Lomax

  • Contact Email:

    ryanlomax@spectrumit.co.uk

  • Salary high:

    0

  • Salary low:

    0

  • Job Ref:

    VR/09392i_1549532538

  • Published:

    10 days ago

  • Duration:

    3 Months

  • Expiry date:

    2019-02-21

  • Start Date:

    ASAP

Title: Contract 1st Line Support

Duration: Initial 3 month contract

Location: Fareham, Hampshire

Role:

The Support Analyst will be responsible for providing technical support covering a wide aspect of technical areas including infrastructure, telecoms, hardware & software technologies throughout the UK.

The role will include first line resolution, alongside building hardware and configuration of software, whilst maintaining a high degree of customer satisfaction and ensuring the achievement of agreed upon SLAs.

Responsibilities:

  • Answer and respond to support incidents via phone and email
  • Diagnose & troubleshoot both hardware and software based issues
  • Respond and escalate support tickets through the relevant teams.
  • Proactive monitoring of retail systems and servers.
  • Daily systems checks and administrative operational processes.

Shift Rota - 4 days on 4 days off

If you are suitable and interested in this role, then please apply or contact Ryan Lomax on ryanlomax@spectrumit.co.uk for more information.