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Contract 1st Line Support

  • Location:

    Fareham, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:


  • Salary:


  • Contact:

    Ryan Lomax

  • Contact Email:

  • Salary high:


  • Salary low:


  • Job Ref:


  • Published:

    8 months ago

  • Duration:

    3 Months

  • Expiry date:


  • Start Date:


  • Consultant:


Title: Contract 1st Line Support

Duration: Initial 3 month contract

Location: Fareham, Hampshire


The Support Analyst will be responsible for providing technical support covering a wide aspect of technical areas including infrastructure, telecoms, hardware & software technologies throughout the UK.

The role will include first line resolution, alongside building hardware and configuration of software, whilst maintaining a high degree of customer satisfaction and ensuring the achievement of agreed upon SLAs.


  • Answer and respond to support incidents via phone and email
  • Diagnose & troubleshoot both hardware and software based issues
  • Respond and escalate support tickets through the relevant teams.
  • Proactive monitoring of retail systems and servers.
  • Daily systems checks and administrative operational processes.

Shift Rota - 4 days on 4 days off

If you are suitable and interested in this role, then please apply or contact Ryan Lomax on for more information.