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Contract 1st Line Support

Job description

Title: Contract 1st Line Support

Duration: Initial 3 month contract

Location: Fareham, Hampshire

Role:

The Support Analyst will be responsible for providing technical support covering a wide aspect of technical areas including infrastructure, telecoms, hardware & software technologies throughout the UK.

The role will include first line resolution, alongside building hardware and configuration of software, whilst maintaining a high degree of customer satisfaction and ensuring the achievement of agreed upon SLAs.

Responsibilities:

  • Answer and respond to support incidents via phone and email
  • Diagnose & troubleshoot both hardware and software based issues
  • Respond and escalate support tickets through the relevant teams.
  • Proactive monitoring of retail systems and servers.
  • Daily systems checks and administrative operational processes.

Shift Rota - 4 days on 4 days off

If you are suitable and interested in this role, then please apply or contact Ryan Lomax on ryanlomax@spectrumit.co.uk for more information.