Job description
Job Description
Reporting to the Support Lead, you will assist in providing second line technical support to Managed Service customers. The successful candidate will be required to analyses diagnose and resolve problems.
Responsibilities:
- Takes ownership of incidents which cannot be resolved via 1st Line
- Experience with external support, e.g. from software or hardware manufacturers.
- Knowledge on restoring a failed IT Service as quickly as possible.
- Escalate, if need be, any issues to 3rd Line
- Liaising with clients throughout the lifecycle of the service ticket.
- Prioritise and manage multiple tickets.
- Ensure that any technical issues on a service ticket are escalated efficiently.
Knowledge and Skills
- Exchange 2007/2016 support.
- Active Directory, Group Policy, DFS.
- Networking (switches, routers, VLANs, firewalls, VPN).
- VMware / Other Virtualisation technology (XenServer, Hyper-V, VirtualBox).
- Citrix (Presentation server, XenApp, XenDesktop, NetScaler, Web Interface, Licensing server, Citrix Secure Gateway).
- Windows Server OS (2003 R2, 2008 R2, 2012 R2)
- Print Server.
- File Shares.
- IIS
- Imaging systems (Norton Ghost, ShadowProtect, Windows Deployment Services).
- Anti-Virus and disk encryption systems (Sophos, Bitlocker, Kaspersky, Norton, ESET, Mcafee).
- Backup Technologies (Symantec Backup Exec, Veeam, AppAssure, Replay, VMware VDR/VDP, Acronis, Windows/NT Backup).
- Database Server Applications (SQL, MySQL, PROGRESS, Oracle).
If suitable please apply or contact Natasha on natashaleahy@spectrumit.co.uk or 02380 765 293
