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Contract 2nd Line Support - Fareham

  • Location:

    Fareham, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Natasha Leahy

  • Contact Email:

    natashaleahy@spectrumit.co.uk

  • Salary high:

    0

  • Salary low:

    0

  • Job Ref:

    VR/08417_1522255783

  • Published:

    9 months ago

  • Duration:

    3 months

  • Expiry date:

    2018-04-04

  • Start Date:

    ASAP

OVERVIEW

The Support Analyst will be working in a highly dynamic and fast changing environment. The position will be responsible for providing technical support covering a wide aspect of technical areas including: infrastructure, telecoms, hardware and retail software technologies throughout the region on a second line level.

The role will include second line resolution, alongside building hardware and configuration of software, whilst maintaining a high degree of customer satisfaction and ensuring the achievement of agreed upon SLAs.

DUTIES AND RESPONSIBILITIES

  • Answer and respond to support incidents via phone and email
  • Diagnose & troubleshoot both hardware and software based issues
  • Respond and escalate support tickets through the relevant teams.
  • Installation and configuration of hardware and software for in-store installations.
  • Proactive monitoring of retail systems and servers.
  • Daily systems checks and administrative operational processes.

The role includes out of hours support coverage on a rota basis.

SKILLS REQUIRED

  • Previous experience in an Retail IT support role at 2nd line level.
  • Good knowledge and understanding of Retail Systems
  • Knowledge of Microsoft Operating Systems and Office 2010 packages
  • Networking Knowledge
  • Experience of managing mobile devices
  • Good communication skills and an excellent telephone manner

If suitbale please apply or contact Natasha on 02380 765 293 or email on natashaleahy@spectrumit.co.uk