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Contract IT First Line Support

  • Location:

    Fareham, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Ryan Lomax

  • Contact Email:

    ryanlomax@spectrumit.co.uk

  • Salary high:

    110

  • Salary low:

    80

  • Job Ref:

    VR/10331_1571213559

  • Published:

    about 1 month ago

  • Duration:

    3 Months

  • Expiry date:

    2019-10-30

  • Start Date:

    ASAP

  • Consultant:

    #

Role: Contract IT 1st Line Support

Length: 3 Months initially

Rate: Negotiable

Location: Fareham

The Support Analyst will be working in a highly dynamic and fast changing environment. The position will be responsible for providing technical support covering a wide aspect of technical areas including: infrastructure, telecoms, and hardware and retail software technologies throughout the region on a second line level.

The role will include first and second line resolution, alongside building hardware and configuration of software, whilst maintaining a high degree of customer satisfaction and ensuring the achievement of agreed upon SLAs.

Responsibilities:

  • Answer and respond to support incidents via phone and email
  • Diagnose & troubleshoot both hardware and software-based issues
  • Respond and escalate support tickets through the relevant teams.
  • Proactive monitoring of retail systems and servers.
  • Daily systems check and administrative operational processes.

Shift Rota - 4 days on 4 days off