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Contract IT Support Technician - Ringwood

  • Location:

    Ringwood, Hampshire

  • Sector:

    IT & Infrastructure Support

  • Job Type:

    Contract

  • Salary:

    £13 - £15 per hour

  • Contact:

    Natasha Scarth

  • Contact Email:

    natashascarth@spectrumit.co.uk

  • Salary high:

    15

  • Salary low:

    13

  • Job Ref:

    VR/08854_1531213615

  • Published:

    5 months ago

  • Duration:

    1 month+

  • Expiry date:

    2018-07-24

  • Start Date:

    ASAP

  • Consultant:

    #

Job Description

Contract IT Support technician required to be 1st point of contact with IT queries from users in person, via phone, email and help desk portal.

Job Description

  • Provide IT support via telephone, remotely or in person for the resolution of software, hardware or network issues, in line with service level agreements
  • Ensure all support calls are logged and a note of the solution documented
  • Assist with the provision of PC and mobile phone equipment to new starters
  • Carry out initial fault finding for technical issues and either resolve or escalate as appropriate
  • Liaise with external third party support teams to resolve issues to a successful conclusion, as necessary
  • Interface with other IT Service teams where required, to resolve/escalate issues
  • Responding to Service Desk tickets within the appropriate service delivery timeframes
  • Setup, deployment and ongoing support of client environments
  • Support of voice/video communication systems
  • Day to day support for core Desktop services
  • Active Directory and user account creation/management
  • IT Department general administrative duties as required

Skills

  • Experience of working in a 1st line support role is essential
  • A working knowledge of Windows 7/10 and Microsoft Office 2007/2013/365
  • Experience of multi-function printers an advantage
  • Experience of IT Help-Desk software is an advantage
  • Experience of working within a small multidisciplinary IT support team desirable

If suitable please apply or contact Natasha on 02380765293, natashascarth@spectrumit.co.uk for more information.