Job description
Title: 1st Line Application Support Analyst
Location: Fareham & Remote Working
Duration: Temp to Perm (initially a 3 month contract)
Rate: £10-12 per hour (then £22,000 - £25,000)
Role:
An excellent opportunity for candidates looking to continue a career in customer support and client engagement, our client is currently looking for a 1st Line Application Support Analyst to help support their users and customers with resolving issues, triaging feature requests and general problem-solving.
Responsibilities: (including, but not limited to)
- Providing exceptional level of 1st line support to users and customers
- Actively monitor, manage and maintain customer support help desk
- Action inbound requests so that feedback and issues are resolved in a timely manner
- Work individually and as part of a team to maintain an optimal level of service and improve user and customer satisfaction
- Confidently escalate to appropriate teams/team members when necessary
- Prioritise and carry out tasks to completion
- Learn how to use the organisations software to understand functionality and business use cases (become an "expert" user)
- Document and maintain product and application knowledge
Skills & Experience:
Required:
- Software support experience (very beneficial)
- Excellent communication skills
- Good observation and problem-solving skills
- A can-do attitude and ability to adapt in a dynamic environment
- Working knowledge of Microsoft Office suite
- A passion for customer service and success
Desirable:
- Basic knowledge of the following:
- Tableau
- SQL
- Jira
- Microsoft 365 (e.g. SharePoint)
If you are suitable and interested in the above opportunity, then please apply or contact mattrandall@spectrumit.co.uk for more information.