Job description
Job Description
Payments Operations operative required to be responsible for the pro-active monitoring of Payments Processing managed services and first line fault resolution. The role requires excellent communication and problem-solving skills. Good communication, service and service availability are critical elements of the role.
Responsibilities:
- Monitoring and management of all Payment Processing managed services, working to provide 24/7/365 cover
- Provide point of contact for customer's Operations teams/internal service desk
- Incident logging
- Communicating service incidents and resolution progress updates to internal and external stakeholders
- Working assigned incident tickets to resolution
- Support Major Incident Management processes as an integral part of the Payments Operations team
- Post incident impact analysis, support and corrective actions
- Engagement and management of 3rd party organisations in relations to incidents and problems
- Work with the team lead for application technical support in relation to escalated and / or ongoing service incidents and continued knowledge development
- Manage system jobs and schedules
- Support change management activities
- Adherence to all documented policies and procedures in the support of service and service availability
Skills
- Good working knowledge of SQL, ideally MS SQL Server
- Trouble shooting
- Be able to diagnose problems efficiently
- Customer Service skills
- Previous Payments knowledge/experience or experience supporting Windows based systems
- Proficient with Microsoft Office products
- Build and maintain strong stakeholder relationships with both our internal and external customers
- Ability to read/understand code (Java preferred)
- Ability to write Java code a distinct advantage
If suitable please apply or email natashascarth@spectrumit.co.uk for more information.
