Job description
Role:
Our Client is seeking a person who is experienced in managing incoming calls within in a busy, fast paced Service Desk environment. The 1st Line support contractor will have excellent interpersonal skills and be used to working on their own and using their initiative, the ideal candidate will have a proactive can-do attitude.
The role will involve managing and logging incoming calls at a 1st Line technical level, assisting in administrative duties of the team and other administrative tasks linked to these functions.
Role Responsibilities:
- Management and logging of incoming calls.
- Answering and directing all calls to appropriate employees
- Assisting in administrative duties of the team
- Ad-Hoc admin duties
Your Background:
- Previous 1st line support experience for software and hardware fault resolution.
- Switchboard/ Call routing experience
- Excellent communication skills
- Highly developed organisational skills
- Outstanding verbal and written communication skills
- Computer literate
- A meticulous and thorough nature
- VMware experience beneficial but not essential.
- Strong working knowledge of Microsoft based operating systems inc Win 10 and Server 2012
- Active Directory and Exchange Server Administration.
If suitbale for the role please apply or contact Natasha for more information on 02380 765 293 or email natashaleahy@spectrumit.co.uk
